The procedure for the return of the goods is determined following the 2001 June 29 order of the Minister of Economy No. 217 “Regarding the approval of the rules for returning and exchanging goods” which indicate that quality perfume and cosmetics products are not exchangeable.
In case the purchased good is not a quality item, it is exchanged for the same quality item within 14 workdays since the reception of the former with a prior e-mail sent to firstname.lastname@example.org (10:00-18:00 val. workdays). Please save the proof of purchase.
The product is replaced only if the packaging is intact and the product was not used.
The Buyer is responsible for covering the item return costs.